Skip to main content

Frequently Asked Questions

Quick answers to common questions about SkyJourney. For more detailed information, follow the links to our comprehensive guides.

Account and Registration​

How do I create an account?​

Visit the SkyJourney app or website and tap "Sign Up". You can register with your email address or use Continue with Google. If you register with email, verify it to activate your account.

Can I use SkyJourney without creating an account?​

No, an account is required to save and sync your flight data across devices. Creating an account is free and takes less than a minute.

How do I change my email address?​

Go to Settings > Account > Email Address. Enter your new email and confirm the change via the verification link sent to your new address.

I forgot my password. How do I reset it?​

Click "Forgot Password" on the login screen, enter your email address, and follow the reset link sent to your inbox. The link expires after 24 hours.

Adding Flights​

How do I add a flight manually?​

Tap the "+" button, select "Add Manually", and enter your flight details including airline, flight number, date, and airports. The app will auto-fill route information where possible.

Can I add flights from my email confirmations?​

Yes, with Premium. Open Add Flight, choose Forward Emails, and forward your airline confirmation emails to [email protected]. SkyJourney extracts the flight details and adds them to your logbook automatically.

Why isn't my flight number recognized?​

Flight numbers change seasonally or may be entered incorrectly. Double-check the format (e.g., "AA123" not "AA 123"). If still not found, you can add the flight manually with airport codes.

Can I add future flights?​

Yes. You can save future flights, and your next upcoming flight can appear on the dashboard. If flight search does not have the schedule yet, add the flight manually and update its details later.

How do I edit or delete a flight?​

Tap any flight in your logbook, then use the edit icon to modify details or the trash icon to delete. Changes sync across all your devices immediately.

Import Issues​

My email import isn't working. What should I do?​

Email forwarding is a Premium feature. Make sure you're forwarding from the email address registered to your account to [email protected], and that the confirmation email actually contains flight details (some airlines send separate emails). See our Import Issues Guide for more.

Which apps can I import from?​

You can import from Flightradar24, OpenFlights, Flighty, App In The Air, JetLovers, byAir, FlightMemory, and SkyJourney's own CSV export. See Importing from Other Apps for the per-source steps.

Can I import flights from other tracking apps?​

Yes! Open Add Flight, choose Import, pick your source app, and upload the exported file. Most sources use a CSV file; App In The Air uses a text file and FlightMemory uses a PDF.

The imported flight has wrong details. How do I fix it?​

Open the flight from your logbook and edit the affected fields. See Incorrect Data for tips on fixing aircraft, times, and airports.

Statistics and Achievements​

How are my statistics calculated?​

Statistics update in real-time based on completed flights. Distance uses great circle calculations, CO2 estimates use ICAO standards, and flight time includes actual block hours when available.

Why don't my statistics match other apps?​

Different apps use different calculation methods for distance (great circle vs. actual route) and CO2 emissions. SkyJourney uses industry-standard ICAO formulas for accuracy.

What are achievements and how do I earn them?​

Achievements are milestones unlocked by reaching goals like visiting continents, flying certain distances, or trying different airlines. View all achievements and progress in the Achievements tab.

Can I compare my stats with friends?​

Yes! Add friends from the Friends page to connect with other travelers. You can also share a public profile so friends can see your travel map and stats.

Premium Features​

What's included in SkyJourney Premium?​

Premium adds historical flight weather, delay and reliability insights, file attachments, aircraft info, terminal and gate tracking, travel buddies, similar flights, boarding pass scanning, live flight updates, and CSV export. Unlimited flights, statistics, maps, achievements, friends, and import are already included for free.

How much does Premium cost?​

Premium is available as a monthly subscription ($2.99/month) or an annual subscription ($29.99/year, saving about 16%). Prices may vary by region.

Can I try Premium before subscribing?​

Eligible new subscribers may be offered a free trial when they upgrade. When a trial is active, the app shows the date it ends, so you can cancel before then to avoid being charged.

How do I cancel my Premium subscription?​

Open Subscription from the main navigation and select Manage Subscription. Follow the platform-specific instructions for App Store, Google Play, or website billing. Access continues until the end of your billing period.

Privacy and Data​

Is my flight data private?​

Yes! Your data is private by default. Only you can see your flights unless you explicitly share your profile or specific flights. We never sell your personal data.

Can I export my data?​

Yes. With Premium, go to Settings > Flights > Export to CSV to download your flights as a CSV file. You own your data and can export it anytime.

How do I delete my account?​

Open Settings and select Delete Account. Review the deletion warning and complete the requested confirmation. Once confirmed, your account and its data are removed immediately and permanently. There is no grace period and the account cannot be restored. Export your flights first if you want to keep a copy.

Do you share data with third parties?​

We only share anonymized, aggregated data for analytics. We never share personally identifiable information. Read the Privacy Policy. In the mobile app, you can also open Settings → About & Support → Privacy Policy.

Technical Issues​

The app crashes when I open it. What should I do?​

Try force-closing and reopening the app, then check for updates in your app store. If the problem continues, use Settings → About & Support → Contact Support in the mobile app or email [email protected]. Include what you were doing when the crash occurred and your app version if possible.

My flights aren't syncing between devices. Help!​

Make sure you are signed in to the same account on every device and have an active internet connection. Refresh or reopen the app first; if the flights are still missing, sign out and back in. SkyJourney has no manual Sync Now control. Contact support if the problem continues.

Why is the app using so much storage?​

Downloaded maps, images, and attachments can use local storage. SkyJourney does not currently have an in-app Clear Cache control. Check SkyJourney's storage usage in your device or browser settings, and contact support before removing app data if you need help reducing it.

I found a bug. How do I report it?​

In the mobile app, open Settings → About & Support → Contact Support. On any platform, you can email [email protected]. Include the steps that caused the problem, what you expected, what happened instead, your platform and app version, and screenshots if possible.

Billing​

Why was I charged after canceling?​

Cancellations normally take effect at the end of the current billing period. Check the subscription status with the platform where you purchased Premium. If a charge looks incorrect, contact [email protected] and include your receipt.

Can I get a refund?​

Refund requests are handled according to the platform where you purchased Premium:

  • Apple App Store: Request a refund from Apple through reportaproblem.apple.com.
  • Google Play: Request a refund through Google Play using the purchase in your order history.
  • SkyJourney website: Email [email protected] with the account email and Stripe receipt.

Eligibility and timing are determined by the applicable store or billing provider. SkyJourney does not promise a universal refund window.

How do I update my payment method?​

Update the payment method through the platform where you purchased Premium. For a website subscription, open Subscription → Manage Subscription to use the billing portal. For an App Store or Google Play subscription, manage the payment method in your Apple or Google account.

Do you offer student or group discounts?​

We occasionally offer promotional discounts. To receive eligible announcements, enable Marketing and reminder emails under Settings → Notifications.

Still Need Help?​

Can't find what you're looking for? Browse the Getting Started guide or Contact Support.