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Flight Not Found

What to do when SkyJourney can't find your flight.

Why Flights Aren't Found​

Common Reasons​

  • Flight number format incorrect
  • Flight not in database yet
  • Airline code missing or wrong
  • Flight operated by different airline
  • Charter or private flight
  • Very recent or future flight

Quick Fixes​

Check Flight Number Format​

Correct formats:

  • AA123 (airline code + number)
  • UAL456 (3-letter code + number)
  • BA2490

Incorrect:

  • 123 (missing airline)
  • American 123 (full name)
  • AA 123 (space between)

Try Alternative Formats​

If AA123 doesn't work, try:

  • AAL123 (3-letter ICAO code)
  • 0123 (with leading zero)
  • Different airline code (codeshare)

Search by Route​

If flight number fails:

  1. Use airport code search
  2. Enter departure + arrival airports
  3. Select your flight from list
  4. Add to logbook manually

Codeshare Flights​

What Are Codeshares?​

Same physical flight, multiple flight numbers.

Example:

  • British Airways flight
  • Marketed as BA1234, AA6789, IB5555

Finding Codeshare Operator​

  1. Check your ticket/booking
  2. Look for "Operated by..."
  3. Try the operating airline code
  4. Search both marketing and operating numbers

Common Codeshare Partners​

  • AA/BA/IB (Oneworld)
  • UA/LH/AC (Star Alliance)
  • DL/AF/KL (SkyTeam)

Recent or Future Flights​

Flight Too New​

  • Database updates may lag 24-48 hours
  • New routes take longer to appear
  • Try again tomorrow
  • Add manually if urgent

Future Flight Not Listed​

  • Schedules added 3-6 months ahead
  • Far future flights may not exist yet
  • Add as planned flight
  • Update details later

Regional and Charter Flights​

Regional Carriers​

Often operated by different airline:

  • "United Express" → different operator
  • "American Eagle" → regional partner
  • Use actual operating airline code

Charter Flights​

Not in commercial databases:

  • Tour operator flights
  • Private charters
  • Seasonal holiday flights

Solution: Add manually with available details

Manual Entry​

When to Add Manually​

  • Flight definitely not in database
  • Charter or private flight
  • Very old historical flight
  • Regional service

What You Need​

Minimum required:

  • Date
  • Flight number (or route)
  • Departure airport
  • Arrival airport

Optional but helpful:

  • Aircraft type
  • Departure/arrival times
  • Airline name

How to Add Manually​

  1. Go to "Add Flight"
  2. Skip flight search
  3. Click "Enter manually"
  4. Fill in known details
  5. Save to logbook

Database Coverage​

Well Covered​

  • Major airlines worldwide
  • Scheduled commercial flights
  • Regular routes
  • Current operations (last 2 years)

Limited Coverage​

  • Small regional carriers
  • Charter operations
  • Military flights
  • Private aviation
  • Historical flights (10+ years old)

Search Tips​

Use Airport Codes​

  • Always use IATA codes (JFK, not "New York")
  • 3 letters, uppercase
  • Check spelling

Date Matters​

  • Some flights operate specific days only
  • Seasonal routes vary
  • Use exact travel date

Verify Airline​

  • Check ticket or booking confirmation
  • Look for operating carrier
  • Don't assume based on booking site

Still Can't Find It?​

Verify Flight Details​

  1. Double-check booking confirmation
  2. Verify airline code
  3. Confirm date format
  4. Check if flight number changed

Alternative Sources​

  • Airline website
  • FlightAware/Flightradar24
  • Booking confirmation email
  • Airport departure boards

Report Missing Flight​

Help improve database:

  1. Note flight details
  2. Contact support
  3. Include evidence (ticket, etc.)
  4. Add manually in meantime

Special Cases​

Cargo Flights​

  • Not in passenger databases
  • Add manually
  • Use cargo airline codes

Positioning Flights​

  • Empty/ferry flights
  • May not have standard numbers
  • Add as custom entry

Diverted Flights​

  • Use original flight number
  • Update arrival airport
  • Note diversion in comments

Cancelled Flights​

  • Remove from planned flights
  • Don't log if didn't fly
  • Update status if needed

Quick Reference​

Can't find flight?

  1. Check flight number format
  2. Try airline variations
  3. Search by route instead
  4. Add manually if needed
  5. Report to help others